Refunds and returns

  1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
  2. In the event of multiple purchases made by the purchaser with a single order and delivered separately, the 14-day period shall run from the date of receipt of the last product.
  3. The user who intends to exercise the right of withdrawal must communicate it to Marche Cibus by means of an explicit declaration, which can be sent by registered letter with return receipt to the address: Via Carlo Renaldini, 1, Ancona (AN) 60126.
  4. The purchaser must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively by sending the standard withdrawal form, as set out in Annex I, Part B, Legislative Decree 21/2014, which is not mandatory.
  5. The goods shall be returned to: Via Monte Conero, 20, Sirolo (AN) 60020.
  6. The goods must be returned undamaged, in their original packaging, complete in all their parts and with the attached fiscal documentation. Without prejudice to the right to verify compliance with the above, the website will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.
  7. As provided for by Article 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the website may suspend the refund until receipt of the goods or until the purchaser has demonstrated that he has returned the goods.
  8. The right of withdrawal will not apply in case the services and products of Marche Cibus are included in the categories of the art. 59 of the D.Lgs 206/2005.
  9. The site will execute the reimbursement using the same means of payment chosen by the purchaser in phase of purchase. In case of payment made by bank transfer, and in case the purchaser intends to exercise his right of withdrawal, he will have to provide the bank coordinates: IBAN, SWIFT and BIC necessary to carry out the refund.